How HMF Property Preservation collects, uses, and protects your information, including text message privacy.
Effective date: October 3, 2026 · Website: https://hoardingmoldfire.com
This Privacy Policy explains how HMF Property Preservation, LLC ("HMF," "we," "us," or "our"), 100 West Rd., Suite 300, Towson, MD 21204, collects, uses, and protects personal information when you visit https://hoardingmoldfire.com, request an estimate, call us, or communicate with us by text message (SMS).
SMS privacy commitment. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent, including your phone number, will not be shared, sold, or rented to any third parties or affiliates for any purpose. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not ask for health or mental health information. Many of our clients are going through hard times, such as grief, illness, or hoarding-related challenges, and may choose to tell us about them. Anything you share is treated as confidential, used only to plan and carry out your project with appropriate care, and never used for marketing.
We collect information directly from you when you submit the estimate form on our Contact page, call or text us, email us, or speak with our team during a walkthrough. We collect technical data automatically when you browse our website.
We do not sell your personal information.
We photograph properties to document conditions, plan work, and support insurance claims. We only publish before and after photos on our website or social media with the property owner's written permission, and we remove or avoid addresses, faces, names, documents, and other identifying personal items. You may withdraw permission at any time by emailing info@hmfpp.com, and we will remove the photos from our website and future posts.
We share personal information only as needed to operate our business:
SMS consent and phone numbers collected for text messaging are never shared with third parties or affiliates for marketing purposes.
You may opt in to receive text messages by checking the optional SMS consent box on our estimate form, which is unchecked by default and is not required to submit the form. Consent is not a condition of purchasing any service.
If you consent to receive SMS from HMF Property Preservation, LLC, you agree to receive conversational SMS from us, such as replies to your inquiry, appointment and walkthrough scheduling, estimate follow-ups, and project updates. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://hoardingmoldfire.com/privacy-policy to see our Privacy Policy and https://hoardingmoldfire.com/terms-and-conditions for our Terms and Conditions.
Our website uses only essential browser storage to remember your cookie preference and keep the site working. We do not use advertising or cross-site tracking cookies. Our pages load fonts from Google Fonts, and our homepage reviews section loads data from Google Maps Platform; Google may receive your IP address to deliver this content and is governed by Google's own privacy policy. You can accept or decline non-essential cookies using the banner on our site, change your choice anytime with the "Cookie Settings" link in the footer, or clear cookies in your browser settings.
We keep personal information only as long as needed to provide services, meet legal, insurance, and accounting obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards. No method of transmission over the internet is completely secure, but we work to protect your information. Client situations, especially hoarding and estate matters, are treated as confidential.
You may request to access, correct, or delete your personal information, withdraw photo permission, or withdraw SMS consent by emailing info@hmfpp.com or calling 877-771-3111. We will respond within a reasonable time and as required by applicable law.
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised.
HMF Property Preservation, LLC
100 West Rd., Suite 300, Towson, MD 21204
Phone: 877-771-3111 · Fax: 443-577-4493
Email: info@hmfpp.com
Website: https://hoardingmoldfire.com
See also our Terms and Conditions.
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